Complaints Policy for Childminders (2025)
This Complaints Policy for Childminders provides a clear, structured approach for handling concerns and complaints in a home-based childcare setting. Fully aligned with the Statutory Framework for the Early Years Foundation Stage (EYFS) and Ofsted regulations, this policy ensures that all parents and carers understand how to raise a concern and what steps will be taken to resolve it.
Designed specifically for registered childminders, this easy-to-use document outlines your commitment to openness, transparency, and continuous improvement, while helping to build and maintain trust with families.
Key Features of This Childminder Complaints Policy:
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Step-by-step process for managing informal concerns and formal complaints
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Clear timescales for responding and resolving issues
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Information on how parents can escalate complaints to Ofsted
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Details on how complaints are recorded, stored, and monitored
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Commitment to confidentiality and respectful communication
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Guidance for managing complaints from parents, carers, or external agencies
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EYFS-aligned and suitable for Ofsted inspection evidence
Perfect for childminders seeking to demonstrate professional standards, meet legal requirements, and create a positive, supportive relationship with families.
Please also see our other polices here.
Last Updated June 2025
Reviews
United KingdomBeautiful
These are beautifully made and really useful for extending my more able.
United KingdomAmazing
This training was fantastic. Really made me think and reflect on ways to improve. Just brilliantly honest and straight to the point.
United KingdomPhonics Phase 1 planning
This is great we have printed it out and we use daily for the Nursery children for a short Phonics activity. It has saved me loads of time and is really well thought out and each activity is clearly explained so the staff know what to do. Each time they teach Phonics they are becoming more confident with presenting.
United KingdomGreat Help
This is so helpful to give to parents. A great help. Thanks
United KingdomWow wow wow
This is so amazing thank you so much for making plans appropriate for Early Years!
United KingdomGreat understanding of phonics
Very please with my purchase, brilliant phonics activities.
CanadaSample
Hi I am interested in purchasing just this resource, however, I cannot read the sample page very well. Is it possible to see a clearer picture of the sample page to help me determine whether I want to purchase a membership?
United KingdomA Great Help - Thanks.
Really helpful planning - good ideas.
United KingdomHelpful Phonics
Great Book, really helpful phonics planning. Would definitely recommend when teaching phonics to children.
United KingdomPhonics 1 book
Highly recommend this informative phonics book. Everything you need to know about phase 1 and explained in good detail.
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