Complaints Policy for Childminders (2025)

This Complaints Policy for Childminders provides a clear, structured approach for handling concerns and complaints in a home-based childcare setting. Fully aligned with the Statutory Framework for the Early Years Foundation Stage (EYFS) and Ofsted regulations, this policy ensures that all parents and carers understand how to raise a concern and what steps will be taken to resolve it.
Designed specifically for registered childminders, this easy-to-use document outlines your commitment to openness, transparency, and continuous improvement, while helping to build and maintain trust with families.
Key Features of This Childminder Complaints Policy:
- Step-by-step process for managing informal concerns and formal complaints
- Clear timescales for responding and resolving issues
- Information on how parents can escalate complaints to Ofsted
- Details on how complaints are recorded, stored, and monitored
- Commitment to confidentiality and respectful communication
- Guidance for managing complaints from parents, carers, or external agencies
- EYFS-aligned and suitable for Ofsted inspection evidence
Perfect for childminders seeking to demonstrate professional standards, meet legal requirements, and create a positive, supportive relationship with families.
Please also see our other polices here.
Last Updated June 2025
Not quite what you were looking for? Search by keyword to find the right resource, or please email us to request a resource at admin@earlyyearsstaffroom.com.